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About Marafiq
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Duqm Integrated Power and Water Plant (DIPWP)
132 KV Power Transmission System to Raz Markaz (132 KV RMT)
Marafiq Power Supply to the Special Economic Zone of Duqm
Water and Wastewater
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Water Service Connection Request Form
High/Low Water Pressure, Faulty Meter and Water Leakage Complaint Form
High Water Bill Complaint Form
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Water Quality Complaint Form
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Water Quality Complaint Form
Customer Service
Water Service Connection Request Form
High/Low Water Pressure, Faulty Meter and Water Leakage Complaint Form
High Water Bill Complaint Form
Water Quality Complaint Form
Customer Requests Details
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Mobile number must start with 9 or 7 and be 8 digits.
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Complaint Type
Water Pollution
Taste
Salinity
Turbidity
Odor
Watercolor Change
Another Reasons
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Complaint Details
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Attachment
File is required.
Copy of ID card / Commercial Registration
Area Drawing Sketch (Krooki):
Service Delivery Request (Duqm Municipality):
Construction Completion:
Construction Permit:
Usufruct:
Enter Security Code
(*)
1DE386
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terms and conditions
For further information or inquiries, please contact us at 97444196 or email us at water.customer.service@marafiq.om.
Procedures to be taken from the company
• The specialized team will review the complaint and all the account data in order to verify your complaint and determine the reasons leading to the problem after completing the data analysis.
• If it is necessary to visit the meter, we will contact the applicant and schedule the visit in order to examine the efficiency and accuracy of the meter reading and compare it to previous consumption.
• The application will be closed within 10 working days of the company receiving the complaint and responding to the applicant. The company is allowed to respond within 30 working days if further investigation or verification is needed.
• Service will be suspended only for the disputed amounts until the complaint is resolved. During the period of consideration of the complaint, the customer must pay all undisputed monthly bills.